Technical Support

Hello, I'm Lemon from Guild we are currently troubleshooting a gating issue with a POAP drop. the dropped POAP is not visible by the explorer/gallery and users who claimed can't seem to validate they hold this asset because the API returns an empty response. I created a POAP with the same settings and claimed on my wallet and I can get a response and gate with it. My POAP id: 100411, theirs: 45588 Why there is no response for theirs? I would guess the private event but it has nothing to do with it. I'm asking for technical help with the API. Thanks in advance, Lemon

I created a test POAP with a secret claim word. I activate the POAP and am able to successfully claim it via iOS. However, when I try to claim it via the API (/website/claim POST) it returns 404 Secret Not Found. Anyone able to help?

Hello! I requested both API keys and Auth Tokens - are these sent in the same email or separate messages? Either way I'm still missing my Auth Tokens haha. Many thanks :-) Phil

Tried on <https://documentation.poap.tech/reference/gethealth-check>, everything worked out fine. When running the same code on my machine, I'm getting the following result. ``` res: Response { size: 0, timeout: 0, [Symbol(Body internals)]: { body: [Gunzip], disturbed: true, error: null }, [Symbol(Response internals)]: { url: 'https://api.poap.tech/health-check', status: 403, statusText: 'Forbidden', headers: [Headers], counter: 0 } } ```

Hi there, Thank you once again for the API Key. We've begun preliminary development on our project and have realized that we need access to some private endpoints in order to issue POAPs, like the GET and POST to /actions/claim-qr endpoint. Therefore, in addition to the API Key that you've sent, we also need Authentication Tokens. Apologies that this was not requested initially. Thanks & looking forward to your reply. Let me know if there is anything else needed from our end.

Are POST requests to the /events API in form-encoded or JSON format? If JSON format, what format is the `image` property expected to be in? Base64?

As in the description.

Hi, I want to now is there any api to get the total number of event? "/paginated-events" is pass "total" but I found it not represent the total number of events

Hi, I've requested an auth token and gotten the id and secret but I don't know what value to use for audience. I've tried using the url I provided to the form but it gives me an error saying that the service is not available within this domain. Thanks for the help

What does offset mean in https://documentation.poap.tech/reference/geteventpoaps-2 and how do I use it?